Contact Us

Need help? The Chansino support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact options include email and phone for quick replies, plus a help centre for common topics. For account verification, deposits or withdrawals, and any site issues, our agents can guide you step by step. We aim to reply promptly and can escalate urgent payment or verification questions.

Department	Contact
Customer support	[email protected] - for account and technical help. Response within 24 hours.
General enquiries	[email protected] - billing and general questions. Typical response 48 hours.
Affiliate enquiries	[email protected] - partner programmes
Phone	+1 416 582 3491 - voice support
Working hours	Mon-Fri, 09:00-18:00 (ET)
Payments	[email protected] - withdrawal and transaction enquiries

Contact by email

Email is the preferred way to contact us for detailed requests, account issues, or matters that require documents or explanations. Please send your message to [email protected] and include a clear subject line, your full name, account ID (if available) and up-to-date contact details. Providing this information helps us respond faster and avoid processing delays.

Contact Form

Name Email Message Send message

Response Time

Please allow up to one business day for a response to most support requests. We typically answer routine inquiries within one business day, but complex issues, such as account verification, payment investigations or dispute resolution, may require more time to investigate and could take several days depending on their nature. Thank you for your patience.

Feedback

At Chansino, your feedback matters. If you have suggestions, ideas or issues with the site, please share them, we review every message carefully and use insights to improve features, payments and support. Your input helps us make the site clearer and more reliable for Canadian players. Thanks for taking a moment to tell us what could be better.