Chansino Casino Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use Chansino services in Canada. We take privacy seriously and aim to be clear about what information we gather, why we use it and how you can exercise your privacy rights. This page describes the main categories of data we handle and our basic practices for safeguarding that data.
Types of data we collect
Personal data
When you register an account or interact with our site, we may collect personal details such as your full name, date of birth, email address, phone number and mailing address. If you complete identity verification, we may collect identification documents or images you provide. We also store account credentials and customer service correspondence.
Technical data
We collect technical information needed to operate the service, including IP address, device type, browser and operating system, language preferences, and timestamps for logins and sessions. We also use cookies and similar tracking technologies to improve site functionality and measure usage.
Transactional data
Transactional records include deposits, withdrawals, bets or game activity, payment method details and transaction identifiers. If you use cryptocurrency, we may record wallet addresses and related payment details needed to process transfers and maintain accounting records.
How we use your information
We use collected data to create and manage your account, process payments and withdrawals, verify identity where required, investigate and prevent fraud, provide customer support and comply with legal obligations. With your consent, we may send promotional messages and service updates; you can opt out of marketing communications at any time through your account settings.
Data protection practices
We apply administrative, technical and physical safeguards to protect personal information, such as access controls, encryption of sensitive data in transit and at rest, and regular security reviews. Access to personal information is restricted to authorized personnel and trusted third-party providers who perform services on our behalf.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies for essential site functions, analytics and performance monitoring. Third-party analytics and advertising partners may also place cookies. You can manage or disable cookies through your browser settings or via available site controls, although this may affect some features.
User rights
Depending on applicable law, you may have rights to access, correct, restrict or delete your personal information, to object to certain processing, or to request portability of your data. To exercise these rights, contact our privacy team as described below. We may request proof of identity before fulfilling sensitive requests.
Access, correction and deletion
To request access, correction or deletion of your personal data, contact [email protected]. We will review your request and respond in a reasonable timeframe. Some information may be retained to satisfy legal or regulatory obligations or to resolve disputes.
Information sharing and third parties
We share data with service providers that operate our platform, payment processors, fraud prevention partners and analytics providers. We may disclose information to comply with legal processes or to protect the safety of users and our rights. We do not sell personal information to third parties for direct marketing.
Privacy policy updates
We may update this policy to reflect changes in our practices. We will post the revised policy on the site and provide notice where required. Please review this page periodically for the latest information.