Terms and Conditions

This Terms and Conditions page explains the rules that govern use of Chansino. It describes the relationship between us and our users, sets out account responsibilities, outlines eligibility and acceptable platform use, and explains how deposits, withdrawals and promotions are handled. By using our services you agree to follow these terms; we may suspend access or take other actions where necessary to enforce them.

Account responsibilities

Account holders are responsible for keeping their login details secure and for all activity that occurs under their account. We may require account verification at any time to confirm identity and source of funds. You must provide accurate information during registration and update it if it changes. Multiple accounts per person are not permitted where they create an unfair advantage or bypass limits; we reserve the right to restrict or close accounts that breach this rule.

Verification and limits

Verification may include identity documents, proof of address and payment evidence. We may apply deposit or withdrawal limits and temporarily restrict account activity while verification is pending. Any limits applied are intended to promote responsible play and comply with our internal policies.

Eligibility requirements

Access to Chansino is limited to users who meet legal age and jurisdictional requirements where applicable. We do not accept players from jurisdictions where online gambling is prohibited. It is your responsibility to ensure that using our services is lawful in your location. You must be the legal age to gamble in the province or territory where you are located.

Acceptable platform use

Users must not use the platform for fraudulent, abusive or criminal activities. Prohibited conduct includes collusion, exploiting software bugs, using prohibited betting strategies to circumvent rules, and laundering funds. Automated bots or scripts are not allowed unless explicitly permitted. We may monitor activity and take action against suspicious behaviour, including withholding funds pending investigation.

General bonus and promotion rules

Promotions are subject to specific terms that will be provided when an offer is advertised. General rules may include eligibility criteria, wagering requirements and game restrictions. We do not guarantee that any promotion will be available to all users. Abuse of promotions or attempts to manipulate offers may result in forfeiture of bonus funds and suspension of the account.

Deposits and withdrawals

Deposit and withdrawal options, processing methods and applicable checks are set out on our payments page. Withdrawals may be subject to identity verification and other checks to prevent fraud. We may require additional deposits or documentation before releasing funds if concerns arise. Fees and processing times vary by payment method and may be imposed by third-party providers.

Dispute resolution

If you have a complaint, contact our support team to attempt an informal resolution. We will investigate disputes and provide a response. Where an issue cannot be resolved informally, we may offer escalation to an independent dispute resolution provider if both parties agree. Decisions made following investigation will be final within the scope of these terms.

Updates to terms and conditions

We may update these terms from time to time. Significant changes will be communicated to users by posting revised terms on the site or by other reasonable means. Continued use of the service after updates constitutes acceptance of the revised terms. It is your responsibility to review these terms regularly.