Responsible Gambling

At Chansino we take responsible gambling seriously. We want players to enjoy their time with us while keeping play under control and staying safe. This page explains our approach to safer gambling, the common activity-control tools you can use, how to recognise signs of problem behaviour and where to find professional support in Canada.

Our responsible gambling principles

We promote controlled play and informed choices. We encourage players to set personal limits, take regular breaks and seek help if gambling stops being fun. We aim to provide clear information so you can manage your account and activity responsibly.

Activity-control tools

There are several commonly used tools that help you control spending and time spent gambling. If you want to apply any of these controls, check your account settings or contact our support team for assistance and options relevant to your account.

Deposit limits

Deposit limits let you restrict how much you add to your account over a chosen period. Typical options include daily, weekly and monthly limits. Setting a deposit limit can help you stick to a budget and avoid spending more than you can afford.

Loss limits

Loss limits cap total losses over a set timeframe. This tool helps prevent chasing losses by putting a fixed ceiling on how much you can lose over a day, week or month.

Time limits and session reminders

Time limits and session reminders are designed to help you monitor how long you play. You can set periodic reminders or enforce maximum session lengths to encourage regular breaks and reduce continuous play.

Account breaks and self-exclusion

Account breaks and self-exclusion let you suspend access for a set period or indefinitely. If you feel you need a temporary break or a longer exclusion, contact our support team to discuss available steps and how to proceed.

Recognizing signs of problem behaviour

Watch for warning signs such as spending more time or money than intended, missing work or social commitments, hiding gambling activity, or feeling unable to stop. If you notice these changes in yourself or someone close to you, consider applying controls or seeking help.

Tips to stay in control

Set a personal budget before you play, use deposit and loss limits, take regular breaks, and avoid gambling when upset or under pressure. Treat gambling as a form of entertainment, not a way to make money. Keep account details secure and review your activity regularly.

Professional help and support organisations

If you need professional help, reach out to local Canadian services for confidential advice and support. Examples include provincial problem gambling helplines, counselling services and national resources such as the Responsible Gambling Council. If you need immediate assistance setting limits or self-excluding, contact our support team for guidance.